Frequently Asked Questions

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Automotive Glass Repair and Installation

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Windshield Repair

Can my windshield be repaired or do I need to replace it?

NGA (The National Glass Association) recommends that any windshield damage your windshield receives should be fixed as soon as possible.  Most windshield damage (chips and cracks) can be repaired if the damage is not directly in the drivers line of sight, and is smaller than the size of a silver dollar.  Repairing your windshield can potentially save your insurance company hundreds of dollars. If the break is larger than a silver dollar, or is directly in the drivers line of sight, most insurance companies recommend the windshield be replaced.  For your convenience Glazegeeks offers both windshield repair, as well as windshield replacement.


Do you offer a warranty?

Yes! Windshield Repair is done to restore visibility of windshield and more importantly prevent impact from spreading. We only use the highest quality resins and most current repair tools and techniques to achieve optimum results on your vehicle. With this warranty brochure, we guarantee that damage should not travel after the repair process is completed. This warranty is accepted up to 15 days. If damage somehow spread, the cost of repair will be credited toward replacement. Service warranty only accepted on a visual assessment of damage and may attempt to further reseal of damage.


How Do I File a Claim With My Insurance Company?

We will handle the entire claim filing process for you.  We have great relationships with many insurance companies, big and small alike.  All you need is your insurance card, and we will take care of the rest.


Will my insurance company cover the cost of my repair?

Most companies would prefer to waive the deductible and have the glass repaired rather than have it replaced considering the cost is considerably less for a repair.  If you carry a comprehensive insurance policy, have a glass waiver, or glass endorsement on your policy, most insurance companies will cover the full cost of the repair.  So if you have comprehensive coverage with a $500 deductible and your windshield is in repairable condition then your insurance company will waive your deductible if the repair is successful.  State Farm is the only insurance company (as of now) that requires you to have the glass waiver or endorsement on your policy for them to cover the cost of the windshield repair.


What glass on my vehicle is covered by my insurance?

With the exception of your mirrors, ALL of the glass on your vehicle is covered.


If I make an auto glass claim on my comprehensive coverage will my rates increase?

We have found that most insurers do not or cannot adjust an individual policy holder’s rates because of a comprehensive glass claim, however you should contact your insurer directly to make sure your specific policy is not affected.


Does the insurance company pay you, or do I pay you and submit the bill to my insurer?

In most cases we are normally paid directly by your insurance company. This saves you from being out of pocket while you wait to be reimbursed by your insurer.


Should I call my insurer first?

While that’s entirely up to you, it is not necessary.  Here at Glazegeeks, we handle the entire filing process for you.


Which insurers waive comprehensive deductible when a windshield is repaired rather than replaced?

Most major insurers have programs to waive your comprehensive deductible for windshield repair. Please call us and we can confirm if your insurance company is a company that waives your deductible.


Will the damage disappear after the repair?

Not completely.  Typically the damage doesn't completely disappear after a repair.  You will still slightly be able to see where the point of impact occurred.  Our goal is to repair the structural integrity of the windshield, more so than repairing the overall aesthetics.  The objective is to prevent the damage from spreading, which would require you to get a completely new windshield.  However the upside is you can expect 70-90% of the visual damage to be removed, which would restore visual clarity to the damaged area of the windshield.


Can windshield repair be re-done if I don't like how it looks?

Once the resin has been injected into the glass and cured, there is no way to redo it.  The visual results of your repair depend highly on the size, type of damage, and the amount of time that has passed since the damage occurred.  The sooner you schedule your repair, the better looking it will be.


Can something go wrong during the repair that would cause further damage to my windshield?

It is possible during the repair that the damage can crack and spread.  However, our specialists are trained to be able to recognize how severe the damage on your windshield is, and whether or not it’s at a high risk of the crack spreading (and will discuss this with you prior to starting the repair).  In the event that the crack expands, the money spent on your repair will be refunded to you.
Question: Will the damage on my windshield continue to spread after the repair?
Answer: Absolutely not.  The purpose of the repair is to restore the structural integrity of your windshield, and to prevent further spreading of damage.  In the rare event that this occurs, Glazegeeks will credit the cost of the repair towards a new windshield replacement.


Do you guarantee your work?

Absolutely.  There will be no charge from Glazegeeks on any failed repairs.  In the rare event that a successful repair ends up having damage emanating from the impact point later, we will replace your windshield and adjust the cost accordingly. 


How long does it take to repair my windshield?

Repairing a single chip has an estimated time of 15 minutes.  For multiple chips and cracks it will take a little longer.


Can I take my car to the car wash after getting my windshield repair?

Yes.  After the resin has fully cured (which only takes a matter of minutes), your car can be washed.


If I dont want to use my insurance, can I pay with cash?

Yes.  For a cash quote please visit <a href=”https://fixmyglass.glazegeeks.com”>Our Quote Form</a>


What do you charge for mobile service?

Our mobile service is free.


Windshield Replacement

How long does it take to replace my windshield?

Replacement times are dependent on the make and model of your vehicle.  Due to the complex nature that some vehicles have, it could potentially take as long as 2-3 hours, but most vehicles can have the entire replacement properly installed and completed within an hour.  After the replacement is complete the car needs to sit so the urethane can completely cure. Safe drive away times are 1-3 hours depending on environmental conditions.


How much does windshield replacement cost?

No two windshields are the same.  For an exact cost, please <a href=”https://fixmyglass.glazegeeks.com”>Get a quote</>.


What is OEM Glass?

OEM is an acronym for “Original Equipment Manufacture”.  OEM glass is produced from original equipment-style tooling and meets the vehicle manufacturers specifications for safety and quality.  Only OEM glass can provide the quality your vehicle the quality it needs to have in order to insure a proper fit and finish. Considering automobile manufacturers contract with numerous OEM glass fabricators, there is a possibility that there could be more than one brand of windshield that will meet their specifications for your vehicle.  However, there are numerous brands on the market that do not meet the original equipment specifications and often result in a poor installation. Glazegeeks advises to always use OEM brand windshields for a proper fit, and for your safety.


Will I need new windshield attachments?

We will transfer all of your previous windshield attachments and factory attachments.


What if my insurance company wont cover my OEM windshield?

In the event that your insurance will not cover the replacement, you will be responsible for the difference in price between OEM and aftermarket glass.


Do you provide a warranty or guarantee?

Glazegeeks guarantees the workmanship on all glass replacements for the life of the vehicle.  Problems like air leaks and water leaks are covered by this warranty.


How soon can I wash my vehicle after having the windshield replaced?

Glazegeeks recommends that you let at least 24hrs pass before washing your vehicle.  Your vehicle needs time to allow the urethane to fully cure before being exposed to high water pressure.


I’ve received different quotes on the cost of my windshield. Why is that?

The two most common reasons for this is first; A common practice in the auto glass industry is to quote incredibly low prices over the phone to lure you into the shop.  Upon arrival for service you find out that there are other parts required, as well as tax and labor that was not included in the quote you received over the phone. Secondly, there are companies that quote very low prices because they are not using OEM glass, and they are using cheap urethane sealants because they depend on you, the customer, not knowing any better.  Glazegeeks has no hidden fees in our quotes, and we only use the highest quality urethane for your safety.


How do auto glass companies manage to waive my deductible and give me free things (free dinners, free cash, etc.) and still perform a quality repair?

Simply put, they cant.  Please dont be fooled by these gimmicks.  Insurance companies recently have set very strict pricing standards on auto glass.  Because of this, the only way these companies can afford to provide you with these freebies is by cutting corners, not using OEM glass, and using low-quality urethane.


What is the consumers right to choose?

By law, the state of Ohio grants you, the consumer the right to choose which company repairs the glass on your vehicle.  Some insurance companies utilize a very bad business practice called “steering” where they direct you to a shop that gives them, the insurance company the cheapest price.  Since not all shops follow the same safe installation procedures that Glazegeeks does, your insurance company has no way of knowing what kind of job will be done on your vehicle.  In spite of this, you the consumer do not have to go where your insurance company tries to steer you so that they can get the cheapest price.  To avoid this practice, Glazegeeks will handle the entire insurance claim process for you.


Automotive Glass Repair and Installation

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Windshield Repair

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